FAQ’s General. Miscellaneous

• I have seen my registration number available for sale on your website. I have not given Moonstone the authority to sell this. Why is it listed?

  Here at Moonstone we buy and sell many hundreds of registrations. Occasionally records are logged incorrectly. If you have recently seen your registration available on our website without permission please send proof of identity and registration entitlement to the following email address info@moonstoneplates.com and the registration will be removed.

• What if my vehicle is stolen and not recovered?

  After one year you may apply to have the registration assigned to your new vehicle. Please note that there will be certain conditions that you will need to undertake. They are as follows. The police must have been informed. The theft of the vehicle must be logged with the DVLA for a minimum period of 12 months but for no more than 3 years. The police should inform the DVLA on your behalf. Your stolen vehicle must have a valid MOT certificate. Your stolen vehicle must have vehicle road tax. Your insurers must provide a letter to the DVLA saying they are happy to re-issue the registration to a new vehicle. You must then in writing notify the DVLA (personalized registrations) of the re-issue providing your name, address and registration number.

• Can I add or change nominee details on my certificate of entitlement / retention document?

  These details can be added to or changed later for an administration charge of £29.40 payable to Moonstone. Certificate of Entitlements and Retention Certificates MUST have a minimum of 30 days left prior to the expiry date.

• My V5C says my registration number is non-transferable. Can I transfer a cherished number onto my vehicle?

  Although you cannot transfer or retain a non-transferable number, the vehicle can receive a registration number providing the non-transferable number is not a ‘Q’ mark and providing the vehicle meets the normal conditions of the Cherished Transfer, Retention and Sale of Marks schemes.

• I have an old style log book / registration document but the vehicle no longer exists. Can I claim the registration number?

  Once a vehicle has ceased to exist, entitlement to its number also ceases. If a vehicle has been scrapped, you are required by law to notify the Secretary of State and return the registration document to the DVLA.

Buyers FAQ’s

• How long does a private registration transfer take?

  So long as we have received all the correct paperwork, the average transfer time is approximately 2-4 weeks. Here at Moonstone we take great care of your documents but cannot accept any responsibility for their safety once they have been forwarded to the DVLA.

• Does the price include the Acrylic Plates?

  Here at Moonstone we provide the option for you, the customer, to purchase the acrylic plate from us, however this is not mandatory, it's a choice that can be made before making payment.The Acrylic plates can also be bought separately so people do not have to purchase a private registration to be able to buy the acrylic plates.

• If my vehicle is new and unregistered, can I transfer a private plate to it?

  Yes. If you are getting a brand new (unregistered) vehicle, ask the dealership if it can be registered with your new private registration. If you are registering the vehicle yourself you need to complete a V750 form with your application.

• What happens to my current registration when I transfer to a private plate?

  It's automatically made void, unless you pay the DVLA a fee to retain it.

• What happens if I need to tax or MOT my vehicle while the registration transfer is being processed?

  You will need to wait for the transfer to be completed. If there is a problem, then you will be notified by the DVLA.

• If the recipient vehicle already has a private registration mark can I transfer both at the same time?

  Yes this is known as a double transfer. Here at Moonstone we can organise this for you all that we need are the documents from the third vehicle involved and an extra £80.00 which is payable to the DVLA. You will also need to complete a V317 application form. If no third vehicle is available, then the registration mark can be retained on a retention certificate in accordance with the governing regulations. There is a fee of £80 again paid to the DVLA for the retention certificate. There is further information available on retaining a registration mark by visiting the DVLA website.

• What happens to my payment if I change my mind before the transfer has been completed and I no longer want the registration number I have agreed to buy from Moonstone?

  We expect that once a purchase agreement has been completed it will be honoured, just as you, our valued customer, expects us to honour our terms & conditions. However, we do recognise that situations can change and we will be willing to advertise and re-sell the registration on a reduced commission basis on your behalf if you so wish but only after payment has been made in full to Moonstone Plates.

• Do I have to keep the registration on my vehicle for a certain time before I can transfer it again?

  Transferring a registration is a simple procedure, which may be completed by you, and there are NO time restrictions in this procedure.

• Why are my acrylic plates discoloured?

  All Moonstone acrylic plates are supplied with a protective film used to prevent damage to the plates while in transit. This film must be removed before it is attached to the vehicle.

Sellers FAQ’s

• What are Moonstones commission charges for selling my Plate?

  The commission Moonstone charges will vary depending on the registration plate we are selling. This will be discussed with you prior to the registration plates being uploaded to the website.

• Can I increase the amount shown on the agreement that shall be returned to me?

  Yes you can but please note that Moonstone sell many hundreds of registration plates every year the valuation you receive from us will reflect the true market value based on our knowledge of the market place. If you decide to increase the valuation dramatically we do have the right to refuse to advertise the plate on the Moonstone website.

• Can I increase the amount shown on the agreement that shall be returned to me after a buyer has been found?

  Once a buyer has been found for your registration number you will not be able to increase the amount shown on the agreement.

• Do I have to pay for another registration number to be issued to my vehicle once mine has been sold?

  Your vehicle will be automatically issued with a random replacement registration with an appropriate year letter during the transfer procedure; this will be issued to you on a free of charge basis.

• My Vehicle is not taxed or tested. May I transfer the registration plate to it?

  All vehicles must be: • Registered with the DVLA. • Taxed or have a SORN in place within the last 5 years. • Available for inspection.

• Can I scrap my vehicle before the sale of the number?

  It is extremely important to note that you should NEVER dispose of the vehicle until the application has been fully completed. You must then wait till you have received the amended documents. Disposing of the vehicle to soon may result in you losing your entitlement to your cherished registration.

• My V5C states the number is non-transferable. Can I still sell it?

  If the V5C states clearly that the registration number is non-transferable, then it cannot be transferred or retained.

• How will I know if Moonstone have found a buyer?

  Upon finding a buyer for your plate, Moonstone shall contact you on the telephone number and email address you provided. There will be certain documents that Moonstone will need to complete to enable the transfer.